Terms of service

Last Updated: September 13, 2026

Welcome to Regalia Regiment. These Terms of Service govern your access to and use of www.regaliaregiment.com, including browsing our website, purchasing products, making bulk or custom enquiries, and using any services provided through the website.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the website.

1. About Regalia Regiment

Regalia Regiment is engaged in the manufacture and supply of uniforms, uniform accessories, footwear, safety products, tactical products, ceremonial accessories and related products for sectors including security, police, defence, healthcare, corporate, hospitality and other professional requirements.

For questions, support or enquiries, you may contact us at:

Regalia Regiment
Website: www.regaliaregiment.com
Email: mittal@regaliaregiment.com
Customer Care: +91 8511725251

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to the website, server or related systems.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, modify or distribute website content without permission.
  • Use website content, product images, descriptions, logos or other materials for commercial purposes without our written consent.
  • Provide false, misleading or fraudulent information while placing an order or making an enquiry.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information displayed on the website are accurate.

However, minor differences may occur due to:

  • Screen and device settings.
  • Lighting and photography conditions.
  • Manufacturing or batch variations.
  • Material characteristics.
  • Updates to product specifications or packaging.

Such minor variations do not necessarily constitute a product defect.

We reserve the right to update product information, specifications, packaging, availability or pricing without prior notice.

4. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart or submitting an enquiry does not guarantee availability or reservation of the product.

If a product becomes unavailable after an order is placed, we will contact you regarding the available options, which may include an alternative product, revised delivery timeline or cancellation/refund where applicable.

5. Prices

All prices displayed on the website are subject to change without prior notice.

Unless specifically stated otherwise, applicable taxes, shipping charges, customs duties or other charges may be calculated separately depending on the order and destination.

For bulk, institutional, corporate, export or custom requirements, pricing may differ from the retail price displayed on the website.

We reserve the right to correct pricing errors or other obvious errors on the website.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after it has been confirmed by Regalia Regiment.

We may refuse, cancel or modify an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incorrect or incomplete customer information.
  • Shipping restrictions.
  • Failure of payment.
  • Other circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedures.

7. Payments

Payments must be made using the payment methods made available on the website.

You agree to provide accurate billing and payment information.

Regalia Regiment does not knowingly store complete payment card details unless expressly permitted and handled through an authorized payment-processing system.

Payment processing may be performed by third-party payment service providers and may be subject to their own terms and privacy policies.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated to the customer.

Delivery times may vary depending on:

  • Product availability.
  • Order quantity.
  • Destination.
  • Courier or logistics service.
  • Weather or transportation conditions.
  • Public holidays.
  • Customs procedures for international shipments.
  • Other circumstances beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly agreed otherwise in writing.

Once an order has been handed over to the shipping or logistics provider, delays caused by the carrier may be outside our direct control.

Customers are responsible for providing an accurate delivery address and contact information.

9. International Orders

We welcome international orders and are happy to serve customers outside India.

International orders may be subject to additional:

  • Shipping charges.
  • Customs duties.
  • Import taxes.
  • Local taxes.
  • Customs clearance charges.
  • Import restrictions or documentation requirements.

Unless specifically stated otherwise, such charges are the responsibility of the customer or importer.

Customers placing international orders are responsible for ensuring that the products can legally be imported into their destination country.

Delivery timelines for international shipments may vary substantially depending on customs and local logistics.

10. Bulk and Institutional Orders

We accept enquiries for bulk, corporate, institutional, government, security agency, school, hospital, hospitality and other organizational requirements.

Bulk orders may be subject to:

  • Minimum order quantities.
  • Special pricing.
  • Advance payment requirements.
  • Production timelines.
  • Packaging requirements.
  • Shipping arrangements.
  • Customized specifications.

A quotation or price discussed during an enquiry does not constitute a confirmed order until accepted by both parties.

For large orders, we may require an advance payment before commencing production or procurement.

11. Custom and Made-to-Order Products

We may offer customized products based on customer specifications, including customized uniforms, accessories, colours, sizes, logos, embroidery, printing, woven designs, packaging or other requirements.

Customers are responsible for ensuring that all information, measurements, logos, artwork and specifications supplied to us are accurate.

Once production of a customized product has commenced, the order may not be cancelled or modified unless agreed by Regalia Regiment.

Custom, personalized and made-to-order products are generally not eligible for return or refund, except where the product is defective, damaged or materially different from the agreed specification, subject to verification.

12. Returns, Exchanges and Refunds

Our return and refund policy forms part of these Terms of Service.

Unless otherwise specified:

  • Unused eligible products may be exchanged or refunded within 7 days from the date of delivery.
  • Products must be unused, unworn, unwashed and in their original condition and packaging.
  • Products showing signs of use, damage, washing, alteration or improper handling may not qualify.
  • Customized, personalized and made-to-order products are not eligible for return or refund.
  • Certain products may have specific return or exchange conditions.

Customers should contact our customer care team before sending any product back.

Refunds, where approved, will be processed according to our refund policy and the payment method used for the original transaction.

13. Damaged or Incorrect Products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, order information or other evidence to evaluate the issue.

After verification, we may offer an appropriate resolution, which may include replacement, exchange, repair or refund, depending on the circumstances.

14. User Accounts

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to provide accurate and current information.

Please notify us promptly if you believe your account has been accessed without authorization.

15. Intellectual Property

All content available on the website, including but not limited to:

  • Brand name and logo.
  • Product photographs.
  • Graphics and designs.
  • Text and product descriptions.
  • Website layout.
  • Videos.
  • Illustrations.
  • Marketing material.
  • Software and website functionality.

is owned by or licensed to Regalia Regiment and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, sell or commercially exploit our content without prior written permission.

16. Third-Party Services and Links

Our website may use or integrate third-party services such as payment processors, shipping providers, analytics services, social media services or other technology providers.

We are not responsible for the policies, availability, security or performance of third-party websites or services.

Where our website contains links to third-party websites, those links are provided for convenience and do not constitute an endorsement or guarantee by Regalia Regiment.

17. Website Accuracy and Availability

We aim to keep the website available and information accurate, but we do not guarantee that:

  • The website will always be available or uninterrupted.
  • All information will always be completely accurate or current.
  • The website will be free from technical errors.
  • The website will be free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, upgrades, security or other operational reasons.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Regalia Regiment shall not be liable for indirect, incidental, consequential or special losses arising from the use of the website or products purchased through it.

Our liability in relation to a particular product or order shall, to the extent permitted by law, generally be limited to the amount paid by the customer for that product or order.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Regalia Regiment shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fire, war, terrorism, strikes, government restrictions, pandemics, transportation disruptions, supply shortages, courier disruptions, technical failures or other unforeseen events.

Where reasonably possible, we will communicate significant delays and work toward completing the affected order.

20. Fraud and Suspicious Transactions

We reserve the right to investigate, hold, cancel or refuse transactions that we reasonably believe may involve fraud, unauthorized payment, misuse of the website or other unlawful activity.

Where appropriate, we may cooperate with payment processors, logistics providers or relevant authorities in connection with suspected fraudulent or unlawful transactions.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect information provided by customers and website visitors.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

22. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms, the website or transactions with Regalia Regiment shall be subject to the applicable jurisdiction of the courts having jurisdiction over the relevant matter.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue to remain in full force and effect.

25. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy and other policies published on the website, constitute the terms governing your use of the Regalia Regiment website and your purchases from us.

Any separate written agreement or quotation specifically agreed between Regalia Regiment and a customer may take precedence over these general Terms for that particular transaction.

26. Contact Us

If you have questions regarding these Terms of Service, an order, product, bulk requirement, custom requirement or any other matter, please contact us.

Regalia Regiment
Website: www.regaliaregiment.com
Email: mittal@regaliaregiment.com
Customer Care: +91 8511725251

We will be pleased to assist you with retail orders, bulk requirements, customized products, international enquiries and general customer support.