Last Updated: 13 September 2026

At Regalia Regiment, we are committed to ensuring that your order is processed, packed, dispatched, and delivered safely and efficiently. This Shipping & Delivery Policy explains how we handle shipping and delivery for products purchased through our website.

Website: www.regaliaregiment.com
Email: mittal@regaliaregiment.com
Customer Care: +91 8511725251

By placing an order with Regalia Regiment, you acknowledge and agree to the terms of this Shipping & Delivery Policy, along with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.

1. Scope of This Policy

This policy applies to orders placed through the Regalia Regiment website and covers:

• Order processing and dispatch
• Domestic shipping within India
• International shipping
• Estimated delivery timelines
• Shipping charges
• Order tracking
• Delivery attempts
• Delayed deliveries
• Incorrect or incomplete addresses
• Failed or refused deliveries
• Damaged or tampered shipments
• Lost shipments
• Customs, duties, and import charges
• Partial shipments
• Force majeure events
• Customer responsibilities relating to delivery

2. Order Processing

Orders are processed after successful confirmation of payment and verification of the order details.

We generally aim to process and dispatch standard in-stock orders within 1–3 business days.

Business days generally mean Monday through Saturday, excluding public holidays and days on which our operations or logistics partners are closed.

Orders containing:

• Customized products
• Personalized products
• Products requiring special sizing
• Embroidered or printed products
• Bulk quantities
• Made-to-order products
• Products requiring special manufacturing or procurement

may require additional processing time.

Where additional processing time is reasonably foreseeable, we may communicate the expected dispatch timeline to the customer.

Important

The order processing period is separate from the shipping/transit period.

For example, if an order takes 2 business days to process and 4–7 business days to transport, the total delivery period may be approximately 6–9 business days.

3. Estimated Delivery Timelines

Delivery timelines displayed on our website, during checkout, or communicated by customer service are estimated timelines and not guaranteed delivery dates, unless expressly agreed otherwise in writing.

Typical domestic delivery

For most locations in India, delivery may generally take approximately:

3–10 business days after dispatch.

Remote, rural, difficult-to-service, or otherwise non-standard locations may require additional time.

International delivery

International shipments may generally take approximately:

7–25 business days after dispatch, depending on:

• Destination country
• Shipping service selected
• Customs clearance
• Local courier services
• Import procedures
• Weather conditions
• Government restrictions
• Public holidays
• Local delivery conditions

These are indicative estimates only.

Regalia Regiment shall not be responsible for delays caused by circumstances outside its reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or otherwise communicated to the customer before order confirmation.

Shipping charges may vary depending upon:

• Destination
• Package weight
• Package dimensions
• Number of products
• Shipping service
• Delivery speed
• Domestic or international destination
• Remote-area surcharge
• Special handling requirements

Where free shipping is offered, the terms and eligibility conditions of the applicable offer will be displayed on the website or communicated to the customer.

Regalia Regiment reserves the right to change shipping charges from time to time. Any applicable shipping charge will be disclosed to the customer before the order is finalized.

5. Shipping Partners

Regalia Regiment may use third-party logistics and courier companies for delivery.

Depending on the destination and nature of the order, we may use one or more logistics providers.

Once an order has been handed over to the shipping carrier, transportation and delivery are subject to the carrier's operational procedures, serviceability, terms, and limitations.

We will reasonably assist customers in addressing shipping-related issues; however, we cannot control the internal operations of third-party logistics providers.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking information through:

• Email
• SMS
• WhatsApp
• Order confirmation or shipping notification
• Customer account on our website

Tracking information may take some time to become active after the shipment has been handed over to the courier.

If tracking information does not immediately show movement, customers should allow reasonable time for the courier's system to update.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The address should, where applicable, include:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN/ZIP code
• Country
• Valid phone number
• Any relevant landmark or delivery instructions

Regalia Regiment shall not be responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from an incorrect, incomplete, or inaccurate address supplied by the customer.

If an address correction is requested after dispatch, we will attempt to assist where reasonably possible. However, address modification may not always be possible once the shipment has entered transit.

Any additional charges imposed by the carrier for address correction, re-routing, or re-delivery may be payable by the customer.

8. Delivery Attempts

Courier companies generally make multiple delivery attempts before marking a shipment as undeliverable or returning it to the sender.

A delivery may fail because of:

• Customer unavailable
• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer refusing delivery
• Customer not responding to courier calls
• Delivery location being inaccessible
• Local service restrictions
• Security restrictions
• Natural events
• Other circumstances affecting delivery

Customers should ensure that they or an authorized person is available to receive the shipment.

9. Refused or Undeliverable Shipments

If an order is refused by the recipient or returned to Regalia Regiment because of circumstances attributable to the customer, including:

• Incorrect address
• Incomplete address
• Wrong contact details
• Failure to respond to delivery attempts
• Repeated unavailability
• Refusal to accept the package
• Failure to pay applicable customs/import charges

the shipment may be treated as a failed delivery.

If the customer requests re-shipment, additional shipping or handling charges may apply.

Where a refund is applicable, Regalia Regiment may deduct reasonable costs actually incurred in connection with the original shipment, return shipment, handling, or other non-recoverable logistics expenses, subject to applicable law and the terms of the applicable refund policy.

10. Delayed Deliveries

We make reasonable efforts to ensure timely delivery; however, delivery dates are estimates.

Shipments may be delayed because of circumstances including:

• Courier operational delays
• High shipment volumes
• Weather conditions
• Floods, storms, earthquakes, or other natural events
• Transportation disruptions
• Strikes or labour disruptions
• Government restrictions
• Public holidays
• Road closures
• Security restrictions
• Customs clearance
• Incorrect address information
• Remote-area delivery
• Technical problems with logistics systems
• Events beyond our reasonable control

A delay in delivery does not automatically constitute a breach of contract where the delay results from circumstances beyond Regalia Regiment's reasonable control.

If a shipment appears materially delayed or lost, customers should contact us so that we can raise an appropriate inquiry with the shipping provider.

11. Lost Shipments

If tracking indicates that a shipment has been lost, or a shipment remains undelivered for an unusually extended period, Regalia Regiment may initiate an investigation with the relevant logistics provider.

The investigation may require a reasonable amount of time because the courier may need to conduct internal tracing procedures.

Depending on the outcome of the investigation and the applicable circumstances, we may, at our discretion and subject to applicable law:

• Arrange a replacement shipment; or
• Provide an eligible refund.

Where the courier confirms delivery to the address provided by the customer, but the customer disputes receipt, additional verification may be required before a replacement or refund is approved.

12. Damaged or Tampered Packages

Customers are strongly advised to inspect the external condition of the package before accepting delivery.

If a package appears:

• Opened
• Torn
• Severely crushed
• Wet
• Tampered with
• Re-sealed
• Physically damaged

the customer should, where reasonably possible:

1. Inform the delivery agent immediately.
2. Refuse delivery if the package appears substantially compromised and the carrier permits refusal.
3. Take clear photographs and/or video of the package.
4. Retain the original packaging.
5. Contact Regalia Regiment as soon as possible.

For products damaged during transit, photographic or video evidence may be requested to enable us to investigate the claim with the logistics provider.

Claims should preferably be reported within 48 hours of delivery.

Failure to report visible transit damage promptly may make it more difficult for us to establish when or how the damage occurred.

This does not limit any rights available to consumers under applicable law.

13. Missing, Incorrect, or Short Items

If you receive:

• An incorrect product
• A missing product
• An incorrect quantity
• A product different from what was ordered

please contact us promptly after delivery.

We may request:

• Order number
• Photographs of the package
• Photographs of the shipping label
• Photographs/videos of the received products
• Unboxing video, where available
• Other information reasonably necessary to investigate the matter

After verification, Regalia Regiment may arrange an appropriate remedy in accordance with the applicable return, replacement, refund, and consumer-protection requirements.

14. Unboxing Video Recommendation

For high-value, bulk, customized, or sensitive orders, customers are strongly encouraged to record a continuous unboxing video beginning before the package is opened.

The video should clearly show:

• The unopened package
• Shipping label
• Condition of the package
• Opening of the package
• All products received
• Any damage or discrepancy

An unboxing video can significantly assist with investigation of claims involving shortages, damage, incorrect products, or tampering.

However, the absence of an unboxing video does not automatically eliminate any rights or remedies available to the customer under applicable law.

15. Partial Shipments

Some orders may be dispatched in multiple shipments.

This may happen when:

• Products are stored at different locations
• Certain products become ready earlier than others
• An order contains customized and standard products
• Products have different shipping requirements
• The total order is divided for logistical reasons

If an order is shipped in multiple packages, customers may receive separate tracking information.

Shipping an order in multiple packages does not necessarily constitute a cancellation or incomplete order.

16. Customized and Made-to-Order Products

Customized, personalized, embroidered, printed, specially sized, or made-to-order products may require additional manufacturing and processing time.

The estimated dispatch date for such products may differ from standard products.

Customers should carefully verify customization details before confirming an order.

Where production has commenced based on customer-approved specifications, cancellation, return, exchange, or refund may be restricted to the extent permitted by applicable law and our applicable Return & Refund Policy.

17. Bulk and Institutional Orders

Bulk, corporate, institutional, government, security-agency, school, hospital, hospitality, or other organizational orders may have different dispatch and delivery schedules.

For such orders, delivery timelines may be agreed separately in:

• Quotation
• Purchase order
• Sales order
• Proforma invoice
• Commercial invoice
• Written communication

Where a specific delivery schedule has been mutually agreed in writing, that agreed schedule will apply subject to the applicable terms and circumstances.

18. International Shipping

Regalia Regiment may offer international shipping to selected countries and destinations.

International orders are subject to:

• Destination-country laws
• Import regulations
• Customs requirements
• Prohibited/restricted-item regulations
• Courier restrictions
• Applicable taxes and duties
• Import documentation requirements

Not all products may be eligible for international shipment to every country.

We reserve the right to decline or cancel an international order where shipment is prohibited, restricted, commercially impractical, or cannot reasonably be fulfilled.

19. Customs Duties, Import Taxes and Other Charges

For international orders, the customer may be responsible for applicable:

• Customs duties
• Import taxes
• VAT/GST or equivalent taxes
• Brokerage fees
• Customs clearance charges
• Handling charges
• Storage charges
• Other destination-country fees

Unless expressly stated otherwise at checkout or in writing, these charges are not included in the product price or shipping charge.

Customs authorities may inspect shipments and may cause delays beyond our control.

Regalia Regiment cannot guarantee the exact amount of customs duties or taxes because these are determined by the destination country's authorities and applicable regulations.

Customers are responsible for understanding the import requirements applicable to their destination before placing an international order.

20. Customs Documentation

International shipments may require documentation such as:

• Commercial invoice
• Packing list
• Product description
• Harmonized System (HS) classification
• Country-of-origin information
• Customer identification or tax information
• Other documents required by customs or the carrier

Customers may be required to provide additional information to customs authorities or the logistics provider.

Failure to provide required information may result in delays, additional charges, return of the shipment, or disposal of the shipment by authorities or the carrier, subject to applicable law.

21. Prohibited or Restricted Destinations

Certain products may be subject to export, import, transportation, or destination-specific restrictions.

We reserve the right to restrict shipping of a product to particular countries, territories, regions, or addresses where:

• Shipment is prohibited by law
• The carrier does not provide service
• Import restrictions apply
• Export restrictions apply
• Regulatory approval is required
• The product cannot legally or practically be delivered

Where an order cannot be fulfilled for such reasons, we will communicate with the customer and, where appropriate, process an eligible refund.

22. Delivery to Remote Areas

Deliveries to remote, rural, difficult-to-access, island, border, or otherwise non-standard service areas may require additional time and/or additional charges.

Where applicable, such charges may be communicated to the customer before dispatch.

23. Cash on Delivery Orders

Where Cash on Delivery (COD) is offered, availability may depend on:

• Delivery location
• Order value
• Product category
• Courier availability
• Customer history
• Logistics partner policies

COD orders may be subject to additional conditions or charges.

Customers should accept COD orders only if they intend to receive and pay for them.

Repeated refusal or non-acceptance of COD shipments may result in restrictions on future COD availability.

24. Shipping of High-Value Orders

For high-value orders, Regalia Regiment or its logistics partners may require additional verification before dispatch.

Such verification may include confirmation of:

• Customer name
• Telephone number
• Delivery address
• Order details
• Payment information
• Other reasonable information necessary to prevent fraud

Orders may be delayed or cancelled where reasonable verification cannot be completed.

25. Fraud Prevention and Suspicious Orders

To protect customers and the business against fraudulent transactions, we may review orders for unusual activity.

We may delay, hold, verify, or cancel an order where we reasonably suspect:

• Payment fraud
• Identity misuse
• Unauthorized use of payment instruments
• Suspicious ordering patterns
• Incorrect customer information
• Other fraudulent activity

Where an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our refund procedures and applicable law.

26. Force Majeure

Regalia Regiment shall not be liable for delay or failure to perform its shipping or delivery obligations to the extent caused by circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• Natural disasters
• Floods
• Earthquakes
• Cyclones
• Fires
• Epidemics or pandemics
• War
• Terrorism
• Civil unrest
• Government actions
• Regulatory restrictions
• Strikes
• Labour disruptions
• Transportation disruptions
• Internet or telecommunications failures
• Major logistics disruptions
• Acts or failures of third-party carriers
• Other events beyond our reasonable control

Where reasonably possible, we will take commercially reasonable steps to mitigate the effects of such events.

27. Delivery Confirmation

A shipment may be considered delivered based on information provided by the applicable logistics provider, including:

• Delivery scan
• Proof of delivery
• Recipient confirmation
• OTP confirmation
• Signature
• Photograph
• Delivery-agent confirmation
• Other electronic delivery records

Where a customer disputes delivery despite the carrier's records showing successful delivery, Regalia Regiment may investigate the matter with the carrier.

28. Wrong Delivery or Unauthorized Receipt

If tracking indicates that a shipment was delivered but the customer has not received it, the customer should contact Regalia Regiment promptly.

We may request information regarding:

• Delivery address
• Household or office members
• Security/reception desk
• Neighbours
• Building management
• Delivery-agent communications

We may also initiate an investigation with the courier.

The outcome of any refund or replacement request will depend on the investigation and applicable law.

29. Changes to Shipping Information

Customers should contact us as soon as possible if they identify an error in their shipping information.

Before dispatch, we may be able to correct an address or contact detail.

After dispatch, changes may not be possible.

Any additional cost associated with changing, redirecting, or re-shipping an order due to customer-provided incorrect information may be charged to the customer, subject to applicable law.

30. Cancellation and Shipping

Cancellation requests should be submitted as early as possible.

Once an order has been processed, customized, packed, or dispatched, cancellation may no longer be possible.

If a shipment has already been dispatched, the customer may need to follow the applicable return/refund process rather than treating the order as cancelled.

Customized or made-to-order products may have additional cancellation restrictions as permitted by applicable law.

31. Shipping and Refunds

Shipping charges are generally separate from the product price.

Where an order qualifies for a refund, treatment of shipping charges will depend upon the reason for the refund and applicable law.

For example, where an incorrect product, defective product, or transit-related issue is attributable to Regalia Regiment or its fulfillment process, we may bear or reimburse applicable shipping costs where required or appropriate.

Where a customer returns an order for reasons not attributable to Regalia Regiment, shipping and return shipping costs may be treated according to the applicable Return & Refund Policy.

32. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Providing a valid telephone number
• Being available to receive the shipment
• Responding to reasonable courier communications
• Paying applicable COD amounts
• Paying applicable international customs duties and taxes
• Providing required customs information
• Inspecting shipments upon delivery
• Reporting damage or discrepancies promptly

33. No Guarantee of Exact Delivery Date

Unless Regalia Regiment expressly agrees in writing to a guaranteed delivery date, all delivery dates and timelines are estimates.

We will make reasonable efforts to meet the estimated timeline, but delays caused by courier operations, customs, weather, government authorities, transportation disruptions, or other circumstances outside our reasonable control will not automatically entitle a customer to compensation.

Nothing in this clause limits any mandatory rights or remedies available to consumers under applicable law.

34. Applicable Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or waive any statutory rights or consumer protections that cannot legally be excluded or restricted.

Where applicable law provides a customer with rights that are more favorable than the terms stated in this policy, those statutory rights will continue to apply.

35. Limitation Relating to Third-Party Carriers

Regalia Regiment selects logistics providers in good faith but does not control their day-to-day operations.

We are not responsible for independent acts, omissions, delays, or operational failures of third-party carriers to the extent permitted by applicable law.

However, where reasonably possible, we will assist customers in communicating with the relevant carrier and pursuing shipment-related investigations.

36. Policy Changes

Regalia Regiment may update this Shipping & Delivery Policy from time to time to reflect:

• Changes in our operations
• Changes in shipping providers
• Changes in shipping charges
• Changes in applicable laws
• Changes in international shipping procedures
• Changes to our website or services

The updated policy will be published on this page with a revised "Last Updated" date.

The policy applicable to an order will generally be the version in effect at the time the order was placed, unless otherwise required by law.

37. Contact Us

If you have questions regarding shipping, delivery, tracking, delayed shipments, damaged packages, or any other delivery-related matter, please contact us.

Regalia Regiment

Website: www.regaliaregiment.com
Email: mittal@regaliaregiment.com
Customer Care: +91 8511725251

When contacting us regarding an order, please provide your:

• Order number
• Name used for the order
• Registered phone number/email
• Shipping address
• Tracking number, if available
• Description of the issue

This will help us resolve the matter more efficiently.

38. Final Statement

Regalia Regiment strives to provide reliable, transparent, and professional delivery services to customers across India and, where available, internationally.

While we cannot guarantee that every shipment will arrive within an exact timeframe due to factors outside our control, we will make reasonable efforts to process orders promptly, provide available tracking information, cooperate with logistics partners, and assist customers when shipping issues arise.

By placing an order through www.regaliaregiment.com, you acknowledge that you have read and understood this Shipping & Delivery Policy.

Regalia Regiment
Uniforms • Accessories • Professional Supply Solutions

Website: www.regaliaregiment.com
Email: mittal@regaliaregiment.com
Customer Care: +91 8511725251