Effective Date: 13 September 2026

At Regalia Regiment, we want you to be satisfied with your purchase. If you receive a product that you no longer require or need a different size, we offer an exchange or refund on eligible unused products within 7 days from the date of delivery, subject to the conditions below.

Please read this policy carefully before placing your order.

1. Our 7-Day Return & Refund Policy

Eligible products can be exchanged or returned for a refund within 7 days from the date of delivery.

To qualify:

• The product must be completely unused.
• The product must be in its original condition.
• The product must not have been worn, washed, altered, repaired or modified.
• All original tags, labels, packaging and accessories should be retained.
• The product must be returned in a condition suitable for resale.
• The return request must be raised within 7 days from the date of delivery.

Products that do not meet these conditions may be rejected for return or exchange.

2. Exchange Policy

If you have ordered an incorrect size or would like to exchange an eligible unused product, you may request an exchange within 7 days of delivery.

Exchange is subject to:

• Product eligibility
• Product availability
• Size/color availability
• Product being unused and in original condition
• Inspection and approval by Regalia Regiment

If the requested replacement product is unavailable, we may offer an alternative resolution, including a refund where applicable.

Any difference in product price may need to be paid or may be refunded, as applicable.

3. Refund Policy

Eligible unused products may be returned for a refund if the return request is made within 7 days from the date of delivery.

Once the returned product is received and inspected, we will determine whether it meets the requirements of this policy.

If approved, the applicable refund will be processed through the original payment method or another method available under our payment system.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

4. Customized Products — No Return or Refund

Customized products are strictly non-returnable and non-refundable.

Products that have been customized, personalized, branded, embroidered, printed, modified, manufactured or prepared specifically according to a customer's requirements cannot be returned or refunded merely because the customer changes their mind or no longer requires the product.

This includes, where applicable:

• Customized uniforms
• Customized sizes or measurements
• Company or organization logos
• Embroidery
• Name personalization
• Custom badges
• Custom colors
• Custom designs
• Special specifications
• Private-label products
• Made-to-order products
• Products manufactured specifically for a customer
• Customized packaging

Please carefully verify all measurements, specifications, artwork, logos, quantities and customization details before approving an order.

Once customization or production has commenced, cancellation may also not be possible.

Exception

This restriction does not affect any rights or remedies that cannot legally be excluded, including applicable rights relating to products that are defective, damaged, incorrectly supplied or otherwise not as agreed.

5. Used or Worn Products

Products that have been used, worn, washed, cleaned, altered, damaged or modified are not eligible for return or exchange under our standard 7-day return policy.

This is particularly important for uniforms, footwear, clothing and other products that come into direct contact with the customer.

Please inspect the product without using it if you believe you may need to return or exchange it.

6. Products Must Be Returned in Original Condition

For an eligible return or exchange, the product should be returned:

• Unused
• Unworn
• Unwashed
• Unaltered
• Undamaged
• With original tags and labels
• With original packaging where applicable
• With all included accessories, components and documentation

If a product is returned in a condition that prevents it from being resold, the return or exchange may be refused.

7. How to Request a Return or Exchange

To request a return or exchange, contact our customer care team within 7 days from the date of delivery.

Please provide:

• Order number
• Customer name
• Product name
• Reason for return/exchange
• Photographs of the product
• Photographs of the packaging and tags where applicable

For damaged, defective or incorrectly supplied products, please provide clear photographs showing the issue.

Our team will review the request and provide further instructions.

Do not send a product back without receiving return instructions from Regalia Regiment.

8. Return Approval & Product Inspection

All returned products may be inspected after they are received.

A return or exchange is considered approved only after the product has been inspected and confirmed to meet the requirements of this policy.

Submitting a return request does not automatically guarantee approval.

If the returned product does not meet the eligibility requirements, we may reject the return or exchange.

9. Return Shipping

For a standard return or exchange due to change of mind, incorrect size selection or other customer preference, the applicable return shipping cost may be borne by the customer.

Where a product has been received damaged, defective or incorrectly supplied, Regalia Regiment will review the circumstances and determine the appropriate resolution.

For international orders, return shipping may involve additional courier, customs and other charges. Customers should contact us before sending an international return.

10. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

We recommend keeping the original shipping packaging and providing clear photographs/videos of:

• Outer package
• Shipping label
• Inner packaging
• Product
• Damage or defect

This information may help us investigate the issue with the shipping carrier or other relevant party.

11. Incorrect Product Received

If you receive a product that is different from what you ordered, please contact us promptly with your order number and photographs of the product received.

After verification, we will provide an appropriate resolution in accordance with the circumstances and applicable policy.

12. Missing Items or Incomplete Orders

If any item appears to be missing from your shipment, contact us as soon as possible.

Please provide your order number and details of the missing product.

We may investigate the shipment, packing records and delivery information before determining the appropriate resolution.

13. Refund Processing

Once an eligible returned product has been received and approved following inspection, the applicable refund will be initiated.

The time required for the amount to reflect in your account may vary depending on:

• Payment method
• Bank
• Card issuer
• Payment gateway
• Financial institution

Regalia Regiment does not control the processing time of third-party financial institutions.

14. Shipping Charges

Unless otherwise required by applicable law or expressly agreed by Regalia Regiment, original shipping charges may not be refundable for standard returns.

For approved returns arising from defective, damaged or incorrectly supplied products, the applicable shipping charges will be reviewed based on the circumstances.

15. International Returns & Refunds

We welcome international orders and are pleased to serve customers worldwide.

International customers are also eligible for the applicable 7-day return/exchange policy for eligible unused products, subject to this policy.

However, international returns can involve additional:

• Courier charges
• Customs procedures
• Import/export documentation
• Duties and taxes
• Clearance charges

Customers should contact Regalia Regiment before returning an international shipment so that appropriate return instructions can be provided.

Any customs duties, taxes or charges already paid to authorities or third parties may be subject to the rules of those authorities and may not necessarily be recoverable from Regalia Regiment.

16. Products Not Eligible for Standard Return or Refund

The following products may not be eligible for return or refund under the standard 7-day policy:

• Customized products
• Personalized products
• Made-to-order products
• Products manufactured to customer specifications
• Products with customer-specific branding
• Used or worn products
• Washed products
• Altered or modified products
• Damaged products caused after delivery through customer use or handling
• Products missing original tags or essential components

This list does not limit any rights that cannot legally be excluded.

17. Exchange Instead of Refund

Where an eligible product is returned for an exchange, the replacement will be subject to product availability.

If the requested replacement is unavailable, Regalia Regiment may offer an alternative product or refund, as applicable.

18. Fraudulent or Abusive Return Requests

Regalia Regiment reserves the right to investigate unusual, repeated or potentially fraudulent return claims.

Where permitted by law, we may refuse or restrict returns associated with suspected abuse, fraudulent claims, intentional damage, product misuse or other improper activity.

This does not affect legitimate customer rights under applicable law.

19. Important Notice for Customers

Before placing an order, please carefully check:

Product → Size → Quantity → Color → Specifications → Customization → Delivery Address

For customized products, please pay particular attention to measurements, logos, artwork, names, specifications and other details because customized products cannot be returned or refunded under our standard policy.

20. Contact Us

For return, exchange or refund assistance, please contact:

Regalia Regiment

Customer Care: +91 8511725251
Email: mittal@regaliaregiments.com
Website: www.regaliaregiment.com

When contacting us regarding an existing order, please include your order number so that we can assist you more quickly.

In Short

Eligible Product

Unused + Original Condition + Return Request Within 7 Days of Delivery = Eligible for Exchange/Refund, subject to inspection and policy conditions.

Customized Product

Customized/Personalized/Made-to-Order = No Return or Refund, except where applicable law requires otherwise or where the product is defective, damaged or incorrectly supplied.

Used Product

Used/Worn/Washed/Altered = Not Eligible for Standard Return/Exchange.

We appreciate your business and strive to make every purchase from Regalia Regiment a reliable and satisfying experience.